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Terms and Conditions

 

Terms & Conditions

Effective Date: July 2026

Welcome to Royal Sphinx. By accessing or purchasing products from www.royalsphinxco.com, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

Eligibility

You must be 21 years of age or older (or the legal age required in your jurisdiction) to purchase products from Royal Sphinx. By placing an order, you confirm that you meet the legal age requirements applicable to your location.

Product Information

Royal Sphinx offers premium botanical cones, botanical wraps, flavored rolling papers, and smoking accessories. Our products are crafted from high-quality plant-based materials and are intended for lawful use only. Customers are responsible for complying with all applicable federal, state, and local laws.

Final Sale Policy

ALL SALES ARE FINAL.

Due to the nature of our products and for health, hygiene, and safety reasons, Royal Sphinx does not accept returns or offer refunds on purchased merchandise.

Damaged or Defective Products

Customer satisfaction is important to us. If your order arrives damaged or contains a manufacturing defect, please notify us within 7 days of receiving your package.

To request an exchange, email info@royalsphinxwraps.com and include:

  • Your order number 
  • A description of the issue 
  • Clear photographs of the damaged or defective item 
  • Photos of the shipping box and packaging (if applicable) 

Once your claim has been reviewed and approved, Royal Sphinx will replace or exchange the damaged or defective product. We reserve the right to deny claims that do not include sufficient documentation or fall outside the required timeframe.

Shipping

Shipping times are estimates and are not guaranteed. Royal Sphinx is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

Customers are responsible for providing an accurate shipping address. Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.

Order Changes & Cancellations

Orders are processed quickly to ensure prompt shipping. Once an order has been submitted, we cannot guarantee changes, cancellations, or modifications.

Intellectual Property

All Royal Sphinx trademarks, logos, artwork, product names, packaging, photographs, graphics, website content, and designs are the exclusive property of Royal Sphinx and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

Royal Sphinx shall not be liable for any indirect, incidental, consequential, or special damages resulting from the purchase, use, or misuse of any products sold through our website.

Privacy

We respect your privacy. Customer information is used solely for order fulfillment, customer service, and communication regarding your purchase. Royal Sphinx does not sell or rent customer information to third parties.

Changes to These Terms

Royal Sphinx reserves the right to modify these Terms & Conditions at any time. Changes become effective immediately upon being posted on www.royalsphinxco.com. Continued use of the website constitutes acceptance of any revised Terms.

Contact Us

Royal Sphinx
Website: www.royalsphinxco.com
Email: info@royalsphinxwraps.com

Return & Refund policy

 

Return & Refund Policy

Effective Date: July 2026

At Royal Sphinx, we take pride in providing premium botanical cones, wraps, rolling papers, and smoking accessories. Due to the nature of our products, we maintain the following Return & Refund Policy.

All Sales Are Final

All sales are final.

For health, hygiene, and safety reasons, Royal Sphinx does not accept returns or provide refunds on products that have been purchased, opened, or delivered.

Please review your order carefully before completing your purchase.

Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, we will gladly review your claim for an exchange.

To qualify:

  • Contact us within 7 days of receiving your order. 
  • Email info@royalsphinxwraps.com. 
  • Include your order number. 
  • Provide clear photos of the damaged or defective product. 
  • Include photos of the shipping box and packaging if damage occurred during transit. 

Once your claim has been reviewed and approved, we will replace the damaged or defective item with the same product, subject to availability. If the original product is unavailable, we may offer a comparable replacement.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Botanical cones 
  • Botanical wraps 
  • Rolling papers 
  • Smoking accessories that have been opened or used 
  • Clearance, promotional, or sale items 
  • Gift cards (if applicable) 

Incorrect Orders

If you receive the wrong item due to an error on our part, please contact us within 7 days of delivery. We will work with you to correct the order at no additional cost.

Lost or Stolen Packages

Royal Sphinx is not responsible for packages marked as Delivered by the shipping carrier or for packages that are lost or stolen after delivery. If you believe your package was lost during transit, please contact both the shipping carrier and our customer support team so we can assist you in filing a claim when applicable.

Order Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee order cancellations or modifications once an order has been submitted.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Royal Sphinx
Website: www.royalsphinxco.com
Email: info@royalsphinxwraps.com


Copyright © 2026 Royal Sphinx  - All Rights Reserved.

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